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With the consumerization of customer service taking root, implementing a successful customer experience strategy means enterprises need to be agile enough to serve customers on the their own terms across the entire customer experience lifecycle. To this end a growing number of organizations are using cloud deployment models to power their contact center operations to quickly and effectively engage with customers across a variety of channels including voice, email, chat, social media, mobile, SMS, outbound and video. Find out how the cloud is transforming the business of customer service.
Download this business guide on the best practices for providing 'a little extra service' using chat and email management that will save your company money and drives high customer satisfaction at the same time. It will provide a differentiated service experience to attract and keep more customers and save money! |  | |
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